pk48 Privacy Policy
At pk48, protecting the personal data of our players across Bangladesh is a core responsibility. This Privacy Policy explains exactly what information we collect when you use pk48, how we use and store it, who we share it with, and the rights you hold over your own data at all times.
How pk48 Handles Your Data
These cards summarise the six pillars of the pk48 Privacy Policy. They provide a useful overview but do not replace the full legal text below.
Data We Collect
pk48 collects only the personal information necessary to operate your account, verify your identity, process BDT transactions via bKash and Nagad, and deliver a safe betting experience. This includes your name, date of birth, address, mobile number, email, and payment details.
How We Use Your Data
Your data is used to register and manage your pk48 account, process deposits and withdrawals, fulfil KYC obligations, deliver customer support, and personalise your experience. pk48 does not use your data for third-party advertising without your explicit consent.
Data Sharing
pk48 shares personal data only with trusted service providers who are contractually bound to protect it — including payment processors like bKash and Nagad, identity verification partners, and game technology providers such as Evolution Gaming and Pragmatic Play. We do not sell your data.
Data Security
pk48 applies SSL encryption across all data transmissions, stores sensitive information in encrypted form, and restricts internal access to personal data on a strict need-to-know basis. Our security infrastructure is regularly reviewed to maintain the highest standards of data protection.
Your Rights
As a pk48 player, you have the right to access, correct, or request deletion of your personal data at any time. You may also request a portable copy of your data, object to certain types of processing, and withdraw consent for marketing communications by contacting [email protected].
Cookies and Tracking
pk48 uses essential cookies to keep you logged in and ensure the platform functions correctly. We also use analytical cookies to understand how players use the site so we can improve the experience. You can manage cookie preferences through your browser settings at any time.
Contents
1. Introduction
pk48 ("pk48", "we", "us", "our") is committed to protecting and respecting the privacy of every player who registers, deposits, or places a bet on the pk48 online betting platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by pk48.
This Privacy Policy applies to all services provided through the pk48 website and mobile browser interface, including sports betting (cricket BPL, IPL, T20 World Cup, football, kabaddi), live casino games powered by Evolution Gaming and Ezugi, slots from Pragmatic Play and NetEnt, Jackpot Bingo, Honor of Zuma, and all other products accessible after pk48 login.
Please read this policy carefully before creating a pk48 account or submitting any personal information to us. By registering an account and using our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree with any aspect of this policy, you should not register an account or use the pk48 platform.
Plain Language Summary: pk48 collects personal data to operate your account safely and legally. We do not sell your data to third parties for advertising purposes. You can contact us at any time at [email protected] to exercise your data rights.
2. Personal Data We Collect
2.1 Registration Data
When you register a pk48 account, we collect the following information:
- Full legal name as it appears on your government-issued identification document.
- Date of birth (to verify that you are aged 21 or above, in compliance with our age restriction policy).
- Residential address, including district, division, and postal code within Bangladesh or your country of residence.
- Mobile phone number registered to your name (used for OTP-based two-factor authentication).
- Email address (used for account notifications, support communications, and optional marketing if you have consented).
- Preferred currency (Bangladeshi Taka, BDT) and language preference.
2.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, pk48 may request and retain copies of the following documents:
- National Identity Card (NID), passport, or other government-issued photo identification.
- Proof of residential address (utility bill, bank statement, or official correspondence dated within the last three months).
- Proof of the payment method used for deposits (e.g., screenshot of a bKash or Nagad account registered in your name).
- Source of funds documentation for accounts processing high transaction volumes, in line with our anti-money-laundering obligations.
2.3 Transaction and Financial Data
pk48 records all financial transactions associated with your account, including:
- Deposit and withdrawal amounts in Bangladeshi Taka (BDT) and the dates and times of each transaction.
- Payment method identifiers (e.g., the last four digits of a bKash mobile number or Nagad account reference) — full payment credentials are never stored on pk48 servers.
- Bonus credits applied to your account, including the promotional offer under which they were granted.
- Bet history, including stake amounts, odds, event details, and settlement outcomes for all sports betting and casino activity.
2.4 Technical and Usage Data
When you access the pk48 platform, our servers automatically collect certain technical information about your device and session, including:
- IP address and approximate geographic location derived from it.
- Device type, operating system, and browser version.
- Pages visited, features accessed, time spent on each section, and click-path data.
- Session duration, login times, and logout times.
- Error logs and technical diagnostics where a fault or malfunction is recorded.
2.5 Communications Data
When you contact pk48 customer support by email or live chat, we retain a record of the content of your communication, your contact details, and the resolution applied. This information is used for quality assurance, staff training, and to maintain a complete history of your relationship with pk48.
3. How We Collect Your Data
pk48 collects personal data through the following channels:
- Directly from you — when you complete the registration form, submit KYC documents, make a deposit, place a bet, claim a bonus, or contact our support team.
- Automatically — through server logs, cookies, and similar tracking technologies when you access or interact with the pk48 platform.
- From third-party payment providers — bKash, Nagad, Rocket, Upay, and supported bank partners confirm the status and reference details of transactions initiated by you.
- From identity verification partners — third-party KYC providers may return a verification status and risk score based on the documents you submit.
- From fraud prevention services — pk48 uses third-party fraud detection tools that may receive technical data about your session and device to identify anomalous behaviour patterns.
4. How We Use Your Personal Data
pk48 processes your personal data for the following purposes:
| Purpose | Details |
|---|---|
| Account management | Creating, maintaining, and securing your pk48 account; processing your pk48 login; enabling two-factor authentication via OTP. |
| Identity verification | Confirming you are aged 21 or above and that you are who you claim to be, in line with our KYC obligations. |
| Payment processing | Processing BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels. |
| Regulatory compliance | Meeting our anti-money-laundering (AML), counter-terrorism financing (CTF), and responsible gaming obligations. |
| Customer support | Responding to your support requests, resolving disputes, and maintaining a record of your interactions with pk48 staff. |
| Platform improvement | Analysing usage patterns and technical diagnostics to improve the pk48 platform's performance, features, and user experience. |
| Fraud and security | Detecting and preventing fraudulent activity, account takeovers, multi-accounting, and prohibited betting behaviour. |
| Marketing (optional) | Sending you promotional offers, bonus notifications, and news about pk48 — only where you have given explicit consent. You may withdraw this consent at any time. |
5. Legal Basis for Processing
pk48 processes your personal data on one or more of the following lawful bases:
- Contractual necessity: Processing is required to fulfil the contract between pk48 and you as a registered player — including account creation, deposit handling, bet settlement, and withdrawal processing.
- Legal obligation: Processing is required to comply with applicable legal and regulatory requirements, including KYC, AML, and responsible gaming obligations.
- Legitimate interests: Processing is necessary for pk48's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your data protection rights.
- Consent: For optional processing activities such as marketing communications, pk48 relies on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6. Data Sharing and Disclosure
pk48 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:
6.1 Payment Service Providers
To process your BDT deposits and withdrawals, pk48 shares transaction-relevant data with payment partners including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and supported bank channels such as City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers act as independent data controllers for the transactions they process and are subject to their own privacy policies.
6.2 Identity Verification Partners
To complete KYC verification, pk48 may share your submitted identification documents and personal details with third-party identity verification providers. These providers are contractually bound to process your data solely for the purpose of verification and may not use it for any other purpose.
6.3 Game Technology Providers
Game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive a pseudonymous player identifier and session data necessary to deliver their games within the pk48 platform. These providers do not receive your full name, address, or payment details.
6.4 Fraud Prevention and Security Services
pk48 works with third-party fraud detection and cybersecurity services that may receive technical session data, device fingerprints, and IP addresses to identify and block fraudulent activity. This processing is conducted under a data processing agreement that restricts the service provider to using the data solely for fraud prevention purposes on behalf of pk48.
6.5 Legal and Regulatory Disclosure
pk48 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or where pk48 reasonably believes that disclosure is necessary to prevent fraud, money laundering, or other criminal activity. pk48 will notify affected players of such disclosures where it is legally permissible to do so.
Important: pk48 will never share your full payment credentials (such as your complete bKash PIN or bank account number) with any third party. Payment providers receive only the transaction reference data necessary to confirm and settle your deposits and withdrawals.
7. International Data Transfers
pk48 operates as an international online betting platform. Some of our third-party service providers — including game technology partners and fraud prevention services — are located outside Bangladesh and may process your personal data in jurisdictions other than the one in which you reside.
Where personal data is transferred internationally, pk48 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. Such safeguards may include contractual clauses that impose data protection obligations on the recipient, or the use of service providers that maintain internationally recognised security certifications.
By registering a pk48 account and using our services, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh as described in this section, subject to the safeguards outlined above.
8. Data Retention
pk48 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal, regulatory, and operational obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration and KYC documents | Duration of account plus a minimum of 5 years after account closure |
| Transaction and financial records | Duration of account plus a minimum of 5 years after account closure |
| Bet history and game records | Duration of account plus 2 years after account closure |
| Customer support communications | 3 years from the date of the last communication |
| Technical and usage logs | 13 months from the date of collection |
| Marketing consent records | Until consent is withdrawn, plus 1 year for audit purposes |
After the applicable retention period has expired, pk48 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical analysis.
9. Data Security
pk48 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. These measures include:
- SSL/TLS encryption: All data transmitted between your browser and the pk48 platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
- At-rest encryption: Sensitive personal data stored on pk48 servers, including KYC documents and payment identifiers, is encrypted at rest using strong encryption algorithms.
- Access controls: Access to personal data within pk48 is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- Two-factor authentication (2FA): pk48 accounts are protected by OTP-based two-factor authentication to prevent unauthorised access even if your password is compromised.
- Regular security reviews: pk48's security infrastructure is subject to periodic internal reviews and vulnerability assessments to identify and remediate potential weaknesses.
- Incident response: pk48 maintains a data breach response procedure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pk48 will notify affected players without undue delay.
Your Role in Security: While pk48 takes extensive measures to protect your data, you also play an important role. Always use a strong, unique password for your pk48 account, never share your OTP codes with anyone, and log out after each session — especially on shared devices. If you suspect unauthorised activity on your account, contact [email protected] immediately.
10. Cookies and Tracking Technologies
pk48 uses cookies and similar technologies to ensure the platform functions correctly, to improve your experience, and to analyse how players use our services. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on pk48:
10.1 Strictly Necessary Cookies
These cookies are essential for the pk48 platform to function. They enable core features such as maintaining your logged-in session, processing your pk48 login securely, remembering your betting slip contents, and ensuring OTP authentication works correctly. These cookies cannot be disabled without severely impairing your ability to use pk48.
10.2 Performance and Analytics Cookies
These cookies collect anonymous or pseudonymous data about how visitors interact with the pk48 platform — such as which pages are visited most frequently, how long players spend on each section, and where errors occur. This information helps pk48 improve the platform's design and performance. No personally identifiable information is collected by these cookies without your consent.
10.3 Functional Cookies
These cookies remember your preferences and settings — such as your preferred language, display options, and recently viewed games — so that the platform feels familiar and personalised each time you return. Disabling these cookies may result in some personalisation features not working correctly.
10.4 Managing Cookies
You can manage or disable non-essential cookies through your browser's privacy or settings menu. Most modern browsers allow you to block all cookies, accept only certain categories, or delete existing cookies. Please note that blocking strictly necessary cookies will prevent core pk48 functionality from working correctly.
No Third-Party Advertising Cookies: pk48 does not allow third-party advertising networks to set cookies on our platform. We do not use your browsing behaviour to serve targeted advertisements on other websites.
11. Your Data Protection Rights
As a pk48 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact pk48 at [email protected]. pk48 will respond to all valid requests within a reasonable time frame and will not charge a fee for exercising your rights unless the request is manifestly unfounded or excessive.
- Right of access: You have the right to request a copy of the personal data that pk48 holds about you, together with information about how it is used and with whom it is shared.
- Right to rectification: If any personal data pk48 holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
- Right to erasure ("right to be forgotten"): You may request that pk48 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to pk48's legal obligations to retain certain data for regulatory and AML compliance purposes.
- Right to restriction of processing: You may request that pk48 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
- Right to data portability: You have the right to receive a copy of the personal data you provided to pk48 in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
- Right to object: You have the right to object to processing based on pk48's legitimate interests, including profiling for fraud prevention purposes. pk48 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
12. Children's Privacy
pk48 is an adult gambling platform. The pk48 service is strictly intended for individuals who are aged 21 years or older. pk48 does not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that your child has registered a pk48 account or provided personal information to pk48, please contact us immediately at [email protected] so that we can take prompt action to close the account and delete any associated data.
21+ Only: Gambling is strictly for adults. pk48 employs age verification measures at registration to prevent underage players from accessing the platform. If at any point pk48 discovers that an account holder is under the age of 21, the account will be immediately suspended, all funds will be returned to the payment source, and any bet history will be voided.
13. Third-Party Links
The pk48 platform may contain references to third-party payment services such as bKash, Nagad, and Rocket, as well as game technology providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. While pk48 carefully selects its partners, we have no control over the content or privacy practices of external websites or services operated by those third parties.
When you interact directly with a third-party service — for example, when you initiate a bKash mobile money transfer from within your bKash app — you are subject to that third party's own privacy policy and terms of service. pk48 is not responsible for the data handling practices of any third-party provider, and we encourage you to review the privacy policies of all third-party services you use in connection with your pk48 account.
This Privacy Policy applies solely to data collected and processed by pk48 in connection with the pk48 platform and services.
14. Changes to This Privacy Policy
pk48 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the scope of our services. When material changes are made to this policy, pk48 will take reasonable steps to notify registered players — for example, by posting a prominent notice on the pk48 platform or by sending a notification to the email address associated with your account.
The effective date at the top of this Privacy Policy indicates when the current version came into force. We encourage you to review this page periodically to stay informed about how pk48 protects your personal data. Your continued use of the pk48 platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy.
Archived versions of previous Privacy Policy documents are available on request by contacting [email protected]. pk48 maintains a full version history of this policy for transparency and accountability purposes.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk48 handles your personal data, please contact our support team. pk48 is committed to addressing all data-related enquiries promptly and transparently.
You may reach our data support team at:
Email:
Support Hours: Available 24/7 in English and Bengali
Time Zone: Bangladesh Standard Time (BST, UTC+6)
Response Time: pk48 aims to respond to all data-related requests within 5 business days.
When submitting a data rights request, please provide your registered email address and a brief description of your request so that our team can locate your account and respond efficiently. pk48 may need to verify your identity before processing certain types of requests, such as data access or erasure requests, to ensure that personal data is not disclosed to or deleted at the request of an unauthorised person.
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